Privacy Policy
for 11php Casino

This Privacy Policy ("Policy") describes how 11php Casino, operating through the website 11php.club ("11php," "we," "us," "the Platform"), collects, processes, stores, and protects the personal information of individuals who use the 11php platform and related services ("you," "Player," "Data Subject").

11php is committed to handling your personal data responsibly, transparently, and in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, its Implementing Rules and Regulations, and the regulations of the National Privacy Commission (NPC). Our data processing activities are also subject to the compliance requirements of the Philippine Amusement and Gaming Corporation (PAGCOR) and the Anti-Money Laundering Council (AMLC).

By registering an account on 11php, using the 11php Login page, making a deposit, or otherwise accessing the platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not consent, you must discontinue use of the platform.

For the purposes of the Data Privacy Act of 2012 and this Policy, the Personal Information Controller (PIC) responsible for the processing of your personal data is 11php Casino, operating the platform accessible at 11php.club.

11php has designated a Data Protection Officer (DPO) who is responsible for ensuring compliance with the Data Privacy Act and NPC regulations, handling data subject requests, and acting as the primary point of contact for privacy-related matters. The DPO may be reached through the contact channels set out in Section 15 of this Policy.

11php collects the following categories of personal data about registered players and platform visitors:

• Legal full name (as it appears on a government-issued Philippine ID);
• Date of birth (used to verify the mandatory 21+ age requirement);
• Registered Philippine mobile number;
• Username and encrypted password credentials;
• Residential address.

• Copies or photographs of government-issued Philippine identification documents, such as the PhilSys National ID, UMID, SSS ID, GSIS ID, passport, driver's license, or Postal ID;
• Selfie or biometric photograph submitted for identity verification purposes;
• Proof of billing or address documentation where required.

• GCash or Maya mobile wallet account number (for deposit and withdrawal processing);
• Bank account details where bank transfer methods are used;
• Full deposit and withdrawal transaction history, including amounts, timestamps, and reference numbers;
• Betting and game session records, including wagered amounts, game titles, outcomes, and session durations.

• IP address at the time of login and gameplay;
• Device type, model, and operating system;
• Browser type and version;
• Mobile network operator (e.g., Globe, Smart, DITO);
• Session logs, including login timestamps and geographic location data derived from IP address.

• Records of live chat, email, and other communications between you and 11php customer support;
• Feedback, survey responses, and account preferences submitted through the platform.

Where required by PAGCOR or AMLC compliance obligations, 11php may collect certain information that qualifies as sensitive personal information under the Data Privacy Act, including government identification numbers and financial account details. Such data is handled with heightened security controls and is processed only for specifically permitted regulatory purposes.

11php collects personal data through the following channels and mechanisms:

All data collection is conducted through secure, encrypted channels. 11php does not collect data through informal means, unsolicited communications, or social media scraping.

11php processes your personal data for the following specific, legitimate purposes:

• Account creation and management — to establish, maintain, and administer your 11php player account, including authentication via the 11php Login system;
• Age and identity verification — to comply with the PAGCOR-mandated 21+ age requirement and KYC obligations applicable to licensed online gambling operators;
• Payment processing — to facilitate deposits and withdrawals through GCash, Maya, bank transfers, and other supported Philippine payment methods;
• Regulatory compliance — to fulfill obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), and the AMLC's customer due diligence requirements;
• Fraud prevention and security — to detect, investigate, and prevent fraudulent transactions, unauthorized account access, multi-accounting, and other forms of platform abuse;
• Responsible gaming — to monitor gambling patterns and facilitate player-requested responsible gaming controls, including deposit limits, session timers, and self-exclusion;
• Customer support — to respond to inquiries, resolve disputes, and assist with account-related requests;
• Platform improvement — to analyze aggregated usage data for the purpose of improving platform features, game catalog curation, and user experience;
• Marketing communications — to send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications;
• Legal proceedings — to exercise or defend legal rights in connection with disputes, regulatory inquiries, or litigation.

Under the Data Privacy Act of 2012, 11php processes your personal information on the following legal grounds:

• Contractual necessity — processing required to perform the agreement between you and 11php, including account management, game access, and payment processing;
• Legal obligation — processing required to comply with PAGCOR licensing requirements, AMLC obligations, Tax Code requirements, and other applicable Philippine laws and regulations;
• Consent — processing for purposes such as marketing communications and optional platform features, where you have provided clear, informed consent. You may withdraw consent at any time through your Account Settings or by contacting the DPO;
• Legitimate interest — processing for fraud prevention, platform security, and aggregated analytics, where such processing does not override your fundamental privacy rights.

11php may share your personal data with the following categories of recipients in the course of operating the platform:

• PAGCOR — as required by the 11php PAGCOR license conditions, including the submission of player records, transaction reports, and audit documentation;
• Anti-Money Laundering Council (AMLC) — in compliance with AMLA obligations, including the reporting of covered and suspicious transactions;
• Payment Processors — including GCash (GXI), Maya (Voyager Innovations), BPI, BDO, Metrobank, and InstaPay network operators, solely for the processing of deposits and withdrawal transactions initiated by you;
• Licensed Game Providers — third-party game studios and live dealer platform providers whose titles are made available on 11php may receive anonymized or pseudonymized game session data as necessary to operate their software;
• KYC Service Providers — accredited third-party identity verification services engaged to assist with KYC document validation;
• Law Enforcement and Courts — in response to lawful orders, subpoenas, or other compulsory legal process issued by Philippine courts, the NBI, PNP, or other competent Philippine authorities;
• Professional Advisors — lawyers, auditors, and compliance consultants engaged by 11php under obligations of professional confidentiality.

All third parties with whom 11php shares personal data are bound by contractual confidentiality and data protection obligations consistent with the Data Privacy Act of 2012.

11php implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 11php servers;
• Encryption at rest for stored personal data, including KYC documents and financial records;
• Access controls — internal access to personal data is restricted to authorized personnel on a strict need-to-know basis, with all access logged and auditable;
• Two-factor authentication for internal administrative systems accessing player data;
• Intrusion detection and prevention systems monitoring for anomalous access patterns in real time;
• Regular penetration testing and independent security audits conducted by accredited third-party cybersecurity firms;
• Data breach response procedures — in the event of a personal data breach that poses a risk to your rights, 11php will notify the National Privacy Commission and affected players within the timeframes prescribed by the Data Privacy Act and NPC regulations.

11php retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations.

Upon the expiry of applicable retention periods, personal data is securely deleted or anonymized in a manner that prevents re-identification, using industry-standard data erasure procedures.

As a Data Subject under the Philippine Data Privacy Act of 2012, you are entitled to the following rights in respect of your personal data held by 11php:

• Right to be Informed — the right to be notified of the collection and processing of your personal data, as provided by this Policy;
• Right of Access — the right to request a copy of the personal data we hold about you, together with information about the purposes and scope of processing;
• Right to Object — the right to object to the processing of your personal data on grounds of legitimate interest, or to opt out of marketing communications at any time;
• Right to Erasure or Blocking — the right to request the deletion or suppression of personal data that is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations;
• Right to Rectification — the right to request correction of inaccurate or incomplete personal data held by 11php;
• Right to Data Portability — the right to receive your personal data in a structured, commonly used format where technically feasible and where processing is based on consent or contract;
• Right to Damages — the right to seek compensation for any injury suffered as a result of inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized personal data use;
• Right to File a Complaint — the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your privacy rights have been violated.

To exercise any of the above rights, please contact the 11php Data Protection Officer using the details provided in Section 15. We will acknowledge your request within three (3) business days and respond substantively within fifteen (15) business days, as required by NPC regulations.

11php uses cookies and similar tracking technologies to operate the platform, maintain your login session, and improve the user experience. Cookies are small data files stored on your device by your browser when you access the 11php website.

• Essential Cookies — strictly necessary for platform operation, including maintaining your authenticated session after 11php Login. These cannot be disabled without affecting core platform functionality.
• Functional Cookies — used to remember your preferences, such as language settings, game display preferences, and responsible gaming configurations.
• Analytics Cookies — used to collect aggregated, anonymized data about how players navigate the platform, helping 11php identify usability improvements. Analytics data is not linked to individually identifiable records.
• Security Cookies — used by fraud detection and session security systems to identify anomalous access patterns and protect your account.

11php does not use third-party advertising cookies or retargeting pixels. No user behavioral data from the 11php platform is shared with external advertising networks.

You may control non-essential cookies through your browser settings. Note that disabling essential cookies may prevent you from accessing the 11php Login function and other core features.

If 11php becomes aware that personal data has been collected from a person below the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. Any deposits made through such an account will be returned to the originating payment method following identity verification.

If you are a parent or legal guardian and believe that your minor child has registered on 11php, please contact the Data Protection Officer immediately using the contact information in Section 15. We will act on such reports with priority.

11php is operated as a platform directed exclusively at players located within the Philippines. All primary data processing activities are conducted within systems that comply with Philippine data privacy standards.

Where 11php engages third-party service providers whose systems or personnel may be located outside the Philippines — including certain international game studio providers or cloud infrastructure operators — such transfers are conducted only where:

• The recipient country provides an adequate level of data protection recognized by the NPC, or;
• Appropriate contractual safeguards are in place, including data processing agreements binding the recipient to obligations consistent with the Data Privacy Act of 2012, or;
• The transfer is necessary to perform the contract between you and 11php (e.g., accessing a game operated by an international provider).

The Data Privacy Act of 2012 and NPC regulations govern this Policy and all data processing activities described herein. Any dispute relating to the processing of your personal data by 11php shall be subject to the jurisdiction of the National Privacy Commission and the competent courts of the Philippines.

11php reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, 11php will provide advance notice to registered players through one or more of the following channels:

• A prominent notification displayed within the 11php platform upon login;
• An SMS notification to your registered Philippine mobile number;
• A notice published on this page with an updated "Last Reviewed" date.

Your continued use of the 11php platform after the effective date of any revised Privacy Policy constitutes your acknowledgment and acceptance of the updated terms. If you do not accept the changes, you may request account closure in accordance with the Terms and Conditions and this Policy's provisions on data retention and erasure.

We encourage you to review this Privacy Policy periodically. The "Last Reviewed" date at the top of this page indicates when the most recent revision took effect.

For all data privacy inquiries, subject access requests, correction requests, erasure requests, objections to processing, or complaints regarding 11php's handling of your personal data, please contact the 11php Data Protection Officer:

If you are not satisfied with 11php's response to your data privacy concern, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the independent government body responsible for administering and implementing the Data Privacy Act of 2012. Information on filing NPC complaints is available through official Philippine government channels.

11php takes all data privacy complaints seriously and is committed to cooperating fully with any NPC investigation or inquiry.